Participant Service Center

As part of your ADP Health and Welfare solution, your organization can benefit from ADP's Participant Service Center for your employee's needs. Whether it is about Health and Welfare plan benefits or how to access care for a sick loved one, ADP provides world-class call center support to over 2.3 million callers each year.

Our clients come to think of ADP's Participant Service Center as a natural extension of their own HR departments. ADP realizes that, to your employees, the voice on the other end of the line represents your company, so our customer service representatives are trained to understand your company's unique culture.

Participant Service Center benefits:

• Sophisticated skills-based call routing ensures that callers are directed to the most appropriate service representative.
• Intelligent screen pop-ups give Customer Service Representatives critical information such as the callers name, company, and medical plan so they can be greeted personally and receive quick, accurate answers.
• ADP utilizes a knowledge base that locates answers to participant questions quickly, and a case management system for documenting and reporting the types of questions asked.

Your benefits administration staff can focus on your organization's strategic initiatives, even during the open enrollment, when they typically face a high volume of calls.